F.A.Q.
General
Q. Who can register?
A. Anybody who wants to send SMS at low prices or wants to take advantage of our many other services.
Q. Is the registration free?
A. Yes, the registration is basically free. It only costs You a few minutes of Your time.
Q. How much do I earn for a referral (new client)?
A. You get paid for 3 Ref-levels: 0.5/0.2/0.1 Euro-cents
Q. I found a bug on your site, may I use it?
A. No, a bug must be immediately reported to our support. If you knowingly exploit a bug to gain an advantage, this may even lead to a ban.
Q. Is there an API, which I can use with my own program?
A. Yes, there is an API. The API is based on the HTTP-protocol and you can find the documentation under "gateway" at each function.
Single SMS
Q. How much does an SMS cost?
A. The SMS costs depend on the chosen route. Orbit Office offers forn now 8 different routes. Each route has different properties.
The prices for SMS start at only 1.9 euro-cents (to Germany). For 2.5 cents more we offer Sender ID. Vip-SMS, flash-SMS, fixed-SMS and international SMS are also offered at additional costs. You can find detailed information in our SMS price list.
The prices for SMS start at only 1.9 euro-cents (to Germany). For 2.5 cents more we offer Sender ID. Vip-SMS, flash-SMS, fixed-SMS and international SMS are also offered at additional costs. You can find detailed information in our SMS price list.
Q. How long does it take for an SMS to arrive at destination?
A. Here You have 2 choices. If You send Your SMS over a "Quality" line, there is a guarantee, that the SMS will arrive within 20 seconds. Otherwise we can offer no guarantees, but normally the SMS will be delivered within 1 minute.
Q. Can I send SMS in other countries than Germany?
A. Yes, for international SMS we offer exceptionally favorable routes wich are priced clearly below normal mobile fees.
Premium SMS
Q. How much can I earn with SMS-Ticker per received SMS?
A. On 81678 for 0.99 Eur/SMS plus T-D1+D2 transport costs, which is only hosted on Your website, You get 0.35 Eur.
For 84003 at 1.99 Eur/SMS plus T-D1+D2 transport costs, which is shared by all websites, there is the following formula:
1/3 for the website where the ticker has been charged
1/3 shared to the sites which display the ticker
1/3 is divided by the number of orders.
For 84003 at 1.99 Eur/SMS plus T-D1+D2 transport costs, which is shared by all websites, there is the following formula:
1/3 for the website where the ticker has been charged
1/3 shared to the sites which display the ticker
1/3 is divided by the number of orders.
SMS reception
Q. What can I do with SMS reception?
A. Users can post SMS texts on your homepage if you configure the SMS reception service.
The SMS reception service can also be used to remotely control different actions by SMS.
Fax
Q. How much does a fax cost?
A. You can find the exact prices for fax delivery in our price list.
Q. Do you offer a passibility to receive faxes?
A. Sorry, not for the moment. But this service is planned.
Q. Is it allowed to send bulk faxes (multiple receivers)?
A. Yes, it is allowed.
Post
Q. Can I send international letters? How much does a letter cost?
A. Yes, we offer international letter dispatch! You can use our price calculator here to calculate the shipping costs.
Q. Can i send international postcards? How much does a postcard cost?
A. You can send postcards to all european countries. A postcard costs 1.15 Euro to Germany and 1.29 Euro for the rest of Europe.
Q. Can i send a PDF file as a letter?
A. Yes, you should check first that your PDF file is compatible: Paper-Size is A4 and Address on the first page, positioned like in this example.
Q. How long does the delivery take?
A. The documents are prepared and forwarded to the post office twice every day.
The delivery takes normally (inside Germany) 1-2 days.
Q. How is the quality of the printed documents?
A. Your documents are printed at highest standards.
Q. Does something on the letter suggest about Orbit Office?
A. No, for the receiver there is no hint that the letter has been sent via Orbit Office.
Signature
Q. Which types of digital signatures do you offer?
A. In most EU countries, the invoices which are digitally sent must be signed before dispatch. However, the type of signature differs for some countries, like Germany
Orbit Office offers two ways of signing your docuements:
256-bit encryption
Timestamp (Timestamp Signature Act § 2 No 14)
Timestamp for evidence, according to § 371a ZPO
Timestamp: § 41 SGB IV SRVwV and 110d
(for most EU countries)
OR
§ 14 Sales Tax Law Signature in PDF documents
Timestamp (Timestamp Signature Act § 2 No 14)
Timestamp for evidence, according to § 371a ZPO
Timestamp: § 41 SGB IV SRVwV and 110d
(for Germany)
Orbit Office offers two ways of signing your docuements:
256-bit encryption
Timestamp (Timestamp Signature Act § 2 No 14)
Timestamp for evidence, according to § 371a ZPO
Timestamp: § 41 SGB IV SRVwV and 110d
(for most EU countries)
OR
§ 14 Sales Tax Law Signature in PDF documents
Timestamp (Timestamp Signature Act § 2 No 14)
Timestamp for evidence, according to § 371a ZPO
Timestamp: § 41 SGB IV SRVwV and 110d
(for Germany)
Q. Can I digitally sign invoices created with other software?
A. You may upload and digitally sign any PDF file You wish.
Invoices
Q. How are my invoices dispatched?
A. You can choose one dispatch type: email, fax, letter. For each dispatch type You have to enter additional receiver infomation. The email-dispatch is free of charge, for fax and letter you have to pay additional costs.
Q. Will my created invoices be digitally signed?
A. You can choose if Your invoices will be directly signed when created. We offer the invoice-creation + signature as package for 0.09 Euro per signed invoice (EU) / 0.22 Euro per signed invoice (DE).
Q. How can I manage my invoice products?
A. You have the option to import Your products from a CSV file, or You can manually enter the products data under Article data menu.
Q. I write invoices based on subscriptions. Is there a way to automatically create the invoices periodically?
A. Zou can use our Invoice Subscription service. First You will have to manage the customers and products data (You may import the data as CSV), then You can choose the periods when Your invoices should be automatically created (weekly, monthly, each quarter, yearly).
Q. Can I have my scanned signature and stamp on my invoices?
A. Yes, You can do that using the letterhead. Please scan a paper where your logo, signature and stamp are positioned like You desire, then upload the scanned file on Seller details page. Use the invoice template no. 3 - with letterhead. As an alternative, You may create your own invoice template as HTML.
Payment
Q. What payment methods can I use?
A. There are many payment options. Besides all normal credit card payments, we are supporting PayPal, Moneybookers, Click & Buy, Sofortüberweisung, SMS-payment, bank transfer and debit.
Q. How fast will my payment be processed and the amount debited to my acount?
A. This depends on the chosen payment method. Payment made via Paypal, Moneybookers, Click & Buy, SMS, Sofortüberweisung or debit are precessed immediately. For bank transfers, it may take a few day, depending on the bank.
Q. How much does the Orbit Office registration cost?
A. The registration is free. You only pay for the services You will use.